I am a friendly and positive person who is known for my bubbly attitude, desire to help others, and to never shy away from a challenge. I'm often seen as a mentor, a subject matter expert, and someone that my colleagues can count on for help. I believe that bettering your peers betters yourself.
I spent the last few years working as a support engineer for ServiceNow and really enjoyed and saw the potential in the product. It's really leagues ahead of anything on the market. I have a unique experience working for the company and helping thousands of customers that use the product and would like to continue helping companies on their ServiceNow journey.
June 2015 - September 2017
March 2014 - May 2015
I provided technical support for the staff at all of the 15 locations. This included user creation and administration, troubleshooting issues with computers and printers, and hardware deployment. I worked with the company's VP of sales and training to create a web-based training and certification system to train, test, and log certifications for all employees.
June 2008 - May 2014
I created and administered training for all of the customer service, check-in, gate, and departures staff at the airport.
Graduated May 2014
I worked a full time job to support myself and pay for college without any help from parents. I was really fortunate that my schedule at the airport was flexible enough to accomodate full time work and my education. It wasn't easy though, I busted my butt doing both at the same time. In college I was known as the note taker. I opened my notes up to my fellow classmates online so if someone wanted to suplement their notes or missed a class they could always look at mine. After a while, professors started teaching the courses directly to me. My colleagues would come to me with questions when they were afraid to ask the professors. My belief that sharing what you know continues today in my career.
Tech was able to assist quickly and efficiently. He made this service quite convenient for us, and followed up after providing support to ensure we were good.
Super quick response and Dante was very helpful and patient with me as he took time to explains things to someone who is pretty new at this.
Dante was patient and supportive. No muss. No fuss. Just took care of me.
Very helpful. Got what I wanted fast.
Dante was very friendly and helpful during our call. He was also very knowledgeable and able to answer my questions quickly.
Dante was awesome, fast and professional!
Just awlays great and fast responses on issues.
Informative and responsive.
Dante was professional, had great knowledge and completed my request extremely quick.
Requesting a change during a freeze can sometimes delay a request. I was very satisfied with the support level offered by Dante. Constant communication and status updates kept me updated and allowed me to keep my managers updated regarding the request and delays that we encountered.
Fixed first time. Excellent service and follow up.
I got a fast response and detailed answer.
Prompt and very helpful. Took the time to make sure it was resolved before leaving.
Dante was very efficient and friendly.
The support rep, Dante, jumped on the issue and resolved it in a timely fashion.
Quick response, provided useful information to answer questions, and took action on another change request that we had opened previously.
Great support. Friendly and knowledgeable.
Immediate response to the ticket with resolution.
Dante was very quick to understand my concern and to provide an equally quick resolution.
Great customer support.
The issue was of high priority for us as we needed to roll out Connect Chat and Connect Support Chat. The situation has been clearly understood by Dante. The issue was resolved quickly and the solution was provided to us as well.
Very prompt and helpful.
Excellent Support! Awesome Tech!
Although my questions were more development oriented than support, Dante was able to point me to some concrete examples that had similar scripting to what I was looking for.
Quick, accurate answer
Service rep was perfect.
The support engineer was quick to get back to me, provided the perfect solution to the issue, and referenced documentation so I could easily go back and learn more about this if necessary.
Great service and cooperation!
Dante Marone provided what I needed in a timely, courteous fashion.
Dante did a great job of understanding what we needed and saw the changes through until the end. He kept me informed along the way regarding the status.
Answered the question and provided a link to an article that backed up the answer.
Quick, accurate response.
I asked a question and was given accurate guidance and responses to get just what I had wanted, quickly.
Support was faster than I could have EVER IMAGINED!!!
fast response with no rework
Dante was clear, concise and did an excellent job summarizing the issue and investigating.
If you like what you've seen and think I might be a good fit in your orginization, drop me a line. Send an email. Show up at my door. I'll be happy to chat with you.
3572 Jericho Dr.