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Hey!

I am Dante Marone.
I am an IT Engineer
based in Orlando.

About

More About Me

Experienced Technical Support Engineer with a demonstrated history of working in the computer software industry. Skilled in ServiceNow, Technical Support, ITIL, Adobe Creative Suite, and Hardware Installation. Strong information technology professional with a Bachelor's Degree focused in Information Technology from University of Central Florida.

Hi!

I am a friendly and positive person who is known for my bubbly attitude, desire to help others, and to never shy away from a challenge. I'm often seen as a mentor, a subject matter expert, and someone that my colleagues can count on for help. I believe that bettering your peers betters yourself.

I spent the last few years working as a support engineer for ServiceNow and really enjoyed and saw the potential in the product. It's really leagues ahead of anything on the market. I have a unique experience working for the company and helping thousands of customers that use the product and would like to continue helping companies on their ServiceNow journey.

I've Got Some skills.

  • ServiceNow Administration
  • ServiceNow Development
  • HTML
  • JavaScript
  • Technical Support

My Experience.

Work

June 2015 - September 2017

ServiceNow

Technical Support Engineer

I was responsible for incident tracking, diagnosis, replication, troubleshooting, and resolution. This involved debugging custom scripts (JavaScript), solving issues with the customer's MySQL database, restoring deleted data, and educating customers on a variety of ServiceNow features and best practices. I was consistently one of the top performers on my team and was recognized with several spot awards.

March 2014 - May 2015

EZ Rent-A-Car

IT Technician

I provided technical support for the staff at all of the 15 locations. This included user creation and administration, troubleshooting issues with computers and printers, and hardware deployment. I worked with the company's VP of sales and training to create a web-based training and certification system to train, test, and log certifications for all employees.

June 2008 - May 2014

Orlando Sanford International Airport

Station Trainer

I created and administered training for all of the customer service, check-in, gate, and departures staff at the airport.

School

Graduated May 2014

University of Central Florida

Bachelors of Science in Information Technology

I worked a full time job to support myself and pay for college without any help from parents. I was really fortunate that my schedule at the airport was flexible enough to accomodate full time work and my education. It wasn't easy though, I busted my butt doing both at the same time. In college I was known as the note taker. I opened my notes up to my fellow classmates online so if someone wanted to suplement their notes or missed a class they could always look at mine. After a while, professors started teaching the courses directly to me. My colleagues would come to me with questions when they were afraid to ask the professors. My belief that sharing what you know continues today in my career.

Real people. Real responses.

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Tech was able to assist quickly and efficiently. He made this service quite convenient for us, and followed up after providing support to ensure we were good.

Robert G. Horizon North Logistics Inc
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Super quick response and Dante was very helpful and patient with me as he took time to explains things to someone who is pretty new at this.

Christie S. Vision Service Plan
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Dante was patient and supportive. No muss. No fuss. Just took care of me.

David D. Macy's Systems and Technology Inc
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Very helpful. Got what I wanted fast.

Kathryn C. Johnson & Johnson
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Dante was very friendly and helpful during our call. He was also very knowledgeable and able to answer my questions quickly.

Jim S. Ericsson UK
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Dante was awesome, fast and professional!

Doug T. ServiceNow
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Just awlays great and fast responses on issues.

Howard R. Cox Enterprises Inc
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Informative and responsive.

Vinh P. Scott County
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Dante was professional, had great knowledge and completed my request extremely quick.

Jay F. Concur Technologies Inc
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Requesting a change during a freeze can sometimes delay a request. I was very satisfied with the support level offered by Dante. Constant communication and status updates kept me updated and allowed me to keep my managers updated regarding the request and delays that we encountered.

Jeffrey F. Lennar Corp
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Fixed first time. Excellent service and follow up.

Steve Fox Sovereign Systems LLC
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I got a fast response and detailed answer.

Dragan V. Carl Zeiss Gruppe
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Prompt and very helpful. Took the time to make sure it was resolved before leaving.

Brian G. Indian Prairie Community Unit School District
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Dante was very efficient and friendly.

Christopher R. DISH Purchasing Corporation
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The support rep, Dante, jumped on the issue and resolved it in a timely fashion.

Joe G. Upper Peninsula Power Company (UPPCO)
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Quick response, provided useful information to answer questions, and took action on another change request that we had opened previously.

Ly Mai Targa Resources Group
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Great support. Friendly and knowledgeable.

Richard F. Patterson Companies Inc
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Immediate response to the ticket with resolution.

Carlos A. EMC Corp
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Dante was very quick to understand my concern and to provide an equally quick resolution.

Quan H. Cox Automotive
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Great customer support.

Joshua M. University of Texas at Austin
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The issue was of high priority for us as we needed to roll out Connect Chat and Connect Support Chat. The situation has been clearly understood by Dante. The issue was resolved quickly and the solution was provided to us as well.

Cosmin H. University of Minnesota
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Very prompt and helpful.

Kane B. Monocle Systems
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Excellent Support! Awesome Tech!

Dushyanth N. HCL
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Although my questions were more development oriented than support, Dante was able to point me to some concrete examples that had similar scripting to what I was looking for.

Marc C. Grantham Mayo Van Otterloo & Co LLC
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Quick, accurate answer

Charles Allison Coca-Cola Company
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Service rep was perfect.

Tim Griffith Colorado Springs Utilities
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The support engineer was quick to get back to me, provided the perfect solution to the issue, and referenced documentation so I could easily go back and learn more about this if necessary.

Satyanara R. Wipro-Citrix Systems Inc
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Great service and cooperation!

Nicol P. Cloud Sherpas
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Dante Marone provided what I needed in a timely, courteous fashion.

Paula S. Tideworks Technology Inc
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Dante did a great job of understanding what we needed and saw the changes through until the end. He kept me informed along the way regarding the status.

Meghan L. CACI NSS Inc
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Answered the question and provided a link to an article that backed up the answer.

Jan S. Halyard Health
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Quick, accurate response.

Dan B. Gowling WLG (UK) LLP
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I asked a question and was given accurate guidance and responses to get just what I had wanted, quickly.

Chris L. University of Virginia
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Support was faster than I could have EVER IMAGINED!!!

Jen O. ServiceNow
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fast response with no rework

Michael T. Common Wealth Of Pennsylvania
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Dante was clear, concise and did an excellent job summarizing the issue and investigating.

Chris C. Allina Health System, Inc

Contact

Say Hello.

If you like what you've seen and think I might be a good fit in your orginization, drop me a line. Send an email. Show up at my door. I'll be happy to chat with you.

Phone

321-960-8042

Email

dante.marone@gmail.com

Address

3572 Jericho Dr.
Casselberry, FL
32707