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At HP, I served as the ServiceNow Managed Services Platform Owner, leading managed services transformation projects to enhance service delivery for Device as a Service, Managed Print Services, and Contractual Business customers. My responsibilities included managing platform governance, executing annual upgrades, and monitoring system performance. I developed release management strategies focused on support, performance, and security. Additionally, I assisted teams with product integration, created customer onboarding workflows, and built operations monitoring solutions.

At Evanios, I managed the support team for the Evanios Operations and Monitoring solution, providing top-tier support for Fortune 100 companies and ensuring mission-critical business operations. My role involved consulting with customers to understand their business needs and develop custom solutions while acting as a technical liaison for integration issues.

Following Evanios's acquisition by HP, I was responsible for decommissioning the product and overseeing its end-of-life process, ensuring a smooth transition for all stakeholders involved. 

OfferDesk strives to disrupt the home buying industry by empowering buyers to act as their own real-estate agent with the help of automation and technology.  With OfferDesk, buyers save thousands on closing costs with minimal additional effort.

As lead developer for Offer Desk, I was responsible for the initial application design and technology stack that drives the business. I designed solutions to business problems via automation and technology.

I was responsible for incident tracking, diagnosis, replication, troubleshooting, and resolution. This involved debugging custom scripts (JavaScript), solving issues with the customer's MySQL database, restoring deleted data, and educating customers on a variety of ServiceNow features and best practices. I was consistently one of the top performers on my team and was recognized with several spot awards.

I provided technical support for the staff at all of the 15 locations. This included user administration, troubleshooting issues with computers and printers, and hardware deployment. I worked with the company's VP of sales and training to create a web-based training and certification system to train, test, and log certifications for all employees.

E-Z was purchased by Advantage Rent A Car in 2015 and corporate infrastructure was dismantled.

I created and administered training for all of the customer service, check-in, gate, and departures staff at the airport.