Hi, I'm Dante!

I am a highly motivated and versatile IT professional with a strong background in ITSM platform management, software development, and technical support. Known for my positive attitude, exceptional problem-solving skills, and unwavering commitment to helping others, I am known for going above and beyond to ensure the success of colleagues and clients.

With experience spanning from working as a Support Engineer for ServiceNow to managing complex projects as an ITSM Platform Project Manager at HP Inc., I have demonstrated a keen ability to adapt and excel in various technical roles. My comprehensive understanding of IT infrastructure, paired with my passion for innovation and process improvement, has led to significant contributions in streamlining operations and enhancing customer satisfaction across multiple organizations.

I am dedicated to knowledge-sharing and mentorship that has not only benefited his peers and teammates but has also played a crucial role in my own personal and professional growth. As a lifelong learner and believer in the power of collaboration, I am always eager to take on new challenges and contribute his expertise to drive meaningful, results-oriented outcomes.


Learn more at www.hptechpulse.com

HP Inc.

HP ITSM Platform Project Manager

November 2022 - Current

HP Information Services Developer

July 2021 - November 2022

Product Support Lead - Evanios

January 2018 - July 2021


Lead Developer

OfferDesk strives to disrupt the home buying industry by empowering buyers to act as their own real-estate agent with the help of automation and technology.  With OfferDesk, buyers save thousands on closing costs with minimal additional effort.

As lead developer for Offer Desk, I was responsible for the initial application design and technology stack that drives the business. I designed solutions to business problems via automation and technology.

JUNE 2015 - SEPTEMBER 2017


Support Engineer

I was responsible for incident tracking, diagnosis, replication, troubleshooting, and resolution. This involved debugging custom scripts (JavaScript), solving issues with the customer's MySQL database, restoring deleted data, and educating customers on a variety of ServiceNow features and best practices. I was consistently one of the top performers on my team and was recognized with several spot awards.

MARCH 2014 - MAY 2015

E-Z Rent-A-Car

IT Technician

I provided technical support for the staff at all of the 15 locations. This included user administration, troubleshooting issues with computers and printers, and hardware deployment. I worked with the company's VP of sales and training to create a web-based training and certification system to train, test, and log certifications for all employees.

E-Z was purchased by Advantage in 2015 and corporate infrastructure was dismantled.

JUNE 2008 - MAY 2014

Station Trainer

I created and administered training for all of the customer service, check-in, gate, and departures staff at the airport.


Bachelors of Science in Information Technology